Last updated January, 2020
For the purposes of data privacy laws (including the General Data Protection Regulation), we are the “data controller”, meaning that we are responsible for deciding how we use your personal data. We are also responsible for keeping your data safe and only using it for legitimate purposes. When we refer to personal data, this means certain information from which you are personally identifiable.
What this policy tells you
Broadly speaking, this policy sets out the following information:
What data do you provide/we collect?
You may provide us with the following types of personal data when you interact with us through our Platforms (including where you contact us, subscribe for our mailing list, purchase items through our online shop or where you order tickets for our events) or otherwise when you directly interact with us:
We may also collect the following types of information from you when you use our Platforms. Please read our Cookies Policy for further details:
The table summarises the reasons why we use your personal data and why we are allowed to do so.
Purposes for using your data
Our legal basis for using your data
What types of data do we use?
Signing you up to the ABC mailing list
Performance of a contract with you
Registering you as a customer, so you have access to our products and services
Same as above
Enable you to log-in to your account
Same as above
To process payments which you make through our Platforms (e.g. for items purchased through our online shop or where you purchase tickets for our events)
Same as above
To enter you into one of our competitions
Same as above
To process your ticket order and assign certain tickets to your name
Same as above
Arrange for the delivery of your shopping items or hard copy tickets
Same as above
For our internal administration and record keeping purposes
Performance of a contract with you. Necessary to comply with a legal obligationNecessary for our legitimate interests (for the effective operation of our business)
Performance of a contract with youNecessary to comply with a legal obligation
Deal with your questions which may involve contacting you by post, e-mail or phone and recording details of our conversations and communications about the relevant issue
Performance of a contract with youNecessary for our legitimate interests (to ensure our customers are happy with our products and services)
Contact you about relevant ABC events, products and services
Necessary for our legitimate interests (to develop our business, including our events, products and services and to generally increase the profile of ABC)
Contact you about third party products and services which we believe may be relevant to you or pass your details on to third parties to contact you directly about the same (in each case, only where you have told us you would like to hear about these)
Improve and personalise your experience of our Platforms by delivering more relevant content and advertising whilst you browse our Platforms
Necessary for our legitimate interests (to develop our business, improve our Platforms and overall user experience and to inform our marketing strategy)
Contact, Profile, Usage, Technical
Operate our Platforms, including Platforms trouble shooting, testing and analysis and to enable you to participate in interactive features
Performance of a contract with you Necessary for our legitimate interests (to ensure our Platforms is fully functional and operating in the most effective way for you)
Verify your identity to detect fraud and security issues
Necessary for our legitimate interests (to prevent and detect fraud and security risks)
Enable you to provide ABC with feedback through reviews and surveys
Necessary for our legitimate interests (to improve and develop our business, products and services)
Contact, Profile, Usage, Technical
Importantly, we will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
If you are under 13, you will either need to ask your parent or guardian to register you for any ABC services or we will need the permission of your parent or guardian before the registrations can be made. If you are under 16, we will need your parent or guardian to make bookings and/or purchases through our Platforms on your behalf. In the case of registering with us, we may require your parent or guardian to confirm that they have given permission. We may also ask for their contact details so that we can check that they have done so and may carry out checks to confirm that the details that have been given to us are correct.
If you are under 13, we will normally only send marketing communications to you if your parent or guardian has given consent to them being sent. Your parents / guardians can change their mind at any time (see below for how to opt-out from marketing).
Where we obtain information
In most cases we will obtain information directly from you (or from someone who requests goods or services for you on your behalf) and/or the device you use to communicate with us. The information will be obtained through the Platforms, telephone conversations, emails and written and verbal communications (including blogs and social media interactions) and from records of the goods and services provided to you. Some of this information may be obtained from the service providers we use such as ticket operators.
We may supplement the information that you provide with other information that we obtain from our dealings with you (such as tickets you have purchased, newsletters you have subscribed to and events you or someone you book for have attended) or which we receive from other organisations, such as our group companies, and third parties who we contract in relation to our events, including event organisers, venues, ticketing agencies, promoters, sponsors or commercial partners.
You may be entitled, in certain situations, to:
Please contact us if you would like to exercise your rights, which you can do for free. The only time we may be allowed to charge a reasonable fee is where your request is clearly unfounded, repetitive or excessive. Alternatively, we can refuse to comply with your request in these circumstances.
We may also need to ask you to confirm your identity before we proceed with your request if it is not clear who is making the request.
If you are concerned about the way ABC is handling your personal data you may also contact the ICO (Information Commissioner’s Office). However, where possible, we would really appreciate the opportunity to help with your concern in the first instance.
How long do we store your data?
We will store your data for as long as you have an active account with us, or as long as is needed to be able to provide relevant services to you and/or where you are still happy to hear from us about our latest news, products and services. After this, we may still need to keep hold of your data if there is a legal reason for doing so (such as for tax or other financial reasons (such as being able to deal with chargebacks for your purchases), where we need to resolve any disputes with you, or where we need to enforce our terms and conditions)). In such circumstances, we will only retain the amount of data strictly necessary for these purposes and otherwise, will remove your data from our systems.
Disclosure of your data to third parties
Third party marketing
Other data sharing:
We may also share your personal data with the following third parties who assist us with our events, other products and services, and general business operations:
We may also need to disclose your personal data:
How to opt-out of marketing
To unsubscribe from our marketing emails, click on the unsubscribe link at the bottom of the relevant communication you have received. Alternatively, please contact us (as detailed below) to opt-out of these communications.
Where you have consented to third party marketing, you can opt-out of this at anytime by following the same process as referred to above.
Use of your data outside the European Economic Area and Switzerland
The European Economic Area or “EEA”, as well as Switzerland (where the offices of certain ABC group companies are located), are deemed to have good data privacy standards. As such, we limit the occasions when we may need to transfer or handle your data outside of the EEA and Switzerland. Where we do need to (for example where our service providers are based outside of the EEA/Switzerland, or our event is taking place outside of the EEA/Switzerland and we need to send your details to our local event organisers or venue owners), we make sure that your data is still treated fairly and lawfully in all respects (including making sure we have a legal ground for the transfer and putting in place all necessary safeguards for such arrangement).
Where applicable, you will have the right to see a copy of any safeguards we put in place for international transfers of your data. Just contact us if you would like to find out more.
Security of your data
We have adopted industry standard security measures and processes to keep your personal data confidential and as secure. Whilst we take these measures, the collection and transfer of information via the internet will always carry some risk of loss or unauthorised access and as such, we cannot guarantee its security.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Platforms, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Third party websites
Write to us: World Touring Limited, FAO Data Protection Team, C/O Ym&U Business Management Limited, 180 Great Portland Street, 4th Floor, London, England, W1W 5QZ